Thursday 20 October 2011

Freshers | Walk-in | EXL Service.com | 0 - 5 Years | Pune |Associate/Sr. Associate -(NonTechnical) |

EXL Service.com Walk-in for Freshers: WeekdaysBPO Jobs for Freshers at EXL Service.com


Experience:
0 - 5 Years
Location:
Pune
Compensation:
Salary- best in the industry, Monthly Incentives over and above the salary, Home pickup and drop, ,
Education:
UG - Graduation Not Required PG - Post Graduation Not Required
Industry Type:
BPO/ITES
Role:
Associate/Sr. Associate -(NonTechnical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
20 Oct

Job Description

We are looking for Graduates/ Candidates Awaiting Final Year Graduation Results


If You are
  • Graduate or Awaiting Results for Final Year Graduation or Undergraduate with mininum one year experience
  • Fresher (Graduates only) or have experience (any industry)
  • Flexible to work in night shifts.
  • Have excellent communication skills
  • Proficient in computers

Please Walk - In with your Original Documents (10th, 12th & Graduation Marks sheets & 2 Passport size Photographs) at the below mentioned Address .

Walkin Days : Monday to Saturday

Time: 11am to 4 pm
 

Venue : EXL Services.com ( I ) Pvt. Ltd.

3rd Floor, Tower No.12
 

Magarpatta City, Hadapsar
 

Pune

Spot offers shall be made to selected candidates




EXL verifies the testimonials and information provided by all applicants through its internal resources and/or its external agency.

No charges are payable by any applicant/candidate who will be seeking employment with EXL entities, either at the time of application or at the time of acceptance of the Offer Letter.

Keywords: Operations, Insurance, Voice , BPO, CCE, Agent, Associate, CSA, Executive, Insurance, Sales, Accounts, Customer Service, Pune, International call center, Global Customers, Inbound,

Desired Candidate Profile


This role is primarily responsible for dealing with customer calls as per the SLAs outlined by the client. 

Required Skills:
  • Excellent written and verbal communication skills-Ability to communicate correctly and clearly
  • Strong customer service focus - Ability to empathize with the customer & prioritizing customer needs
  • Good problem solving, reasoning, data gathering,and analytical skills.
  • Ensure that transactions are processed as per the Desk Top Procedures
  • Ensure that the assigned targets in accordance with the SLA metrics are met 
  • Ensure that the quality of the transactions is in compliance with predefined parameters laid down by the SLA metrics
  • Ensure adherence to established attendance schedules i.e. as per predefined rosters
  • Ensure adherence to Company Policies and Procedures

Company Profile

EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence.

Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times. Our clients are convinced that a long-term relationship with EXL gives them the competitive edge.


We offer integrated outsourcing solutions and have successfully migrated to our operations centers more than 230 processes covering a broad array of products and services. We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.

EXL's deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
Contact Details
Company Name:
EXL Service.com ( I ) Pvt. Ltd.
Executive Name:
Anuraag Tapkir
Address:
EXL Servicescom ( I ) Pvt Ltd
Tower No.1, Magarpatta City, Hadapsar
PUNE,Maharashtra,India 411028
Telephone:
91-20-26824949
Reference ID:
Voice - Pune Feb Online Application

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