Remote Infrastructure Support Administrator

Remote Infrastructure Support Administrator

We have the following position open with us in Bangalore and Chennai.

Qualification: BE/B.Tech/MCA/M.Sc/B.Sc/BCA/B.Com(Computers)/ Diploma

Certification: CCNA/CCNP/MCSC/ITIL etc. Any certification would be preferred.

Skills required

Roles and Responsibilities:

• Consistently deliver quality customer support

• Understand and document customer needs

• Manage customer expectations (in accordance with the Service Level Agreement (SLA))

• Resolve (or assist in the resolution of) customer incidents or requests

• Take ownership (as appropriate) of the customer’s incident or request

• Enhance the customer’s relationship with the organization

 Responsibilities:

• Receiving calls monitor mailbox/automated alerts and provide technical and operational support or customer liaison

• Register and prioritize incidents and service request as per defined metrics and service level

requirements

• Update and monitor incident details, including the configuration items affected as per the norms and service level requirements

• Make an initial assessment of incidents/requests, attempting to resolve them or escalate /refer them to the right stake holders who can resolve it, based on defined metric and agreed service levels

• Keep the right stake holders informed on incident/request status and progress as per defined

norm or service level requirements.

• Maintaining and enhancing customer satisfaction

 If inerested, please send in your updated CV immediately.

Regards

Karthik Bandi

Klaus ITSolutions

Bangalore.

Ph: 4901 6161

email: karthikklausit.com

Additional Information Posted By Karthik Email karthikklausit.com Job Type Job Type -> Walk-Ins/On the spot Jobs Category Job Classification -> IT/Software Jobs Location Bangalore/Chennai State Location -> Karnataka Number Of Vacancies 55

Contact Numbers +91 80 49016161 Website www.klausit.com